Frequently asked questions

We are an artisanal family run business. We aim to restock everything within two weeks but this may vary.

We ship with Royal Mail 48h.

Unfortunately once an order has been processed we are unable to amend it. You can request to cancel the current order and place a new one, just email us at hello@julianamadethis.com.

No at the moment as we use Royal Mail 48 and free delivery so in order to reduce our costs tracking is not an option at the moment.

All of the fragrances we do are non-toxic. So providing they are burned out of reach of your animal there is no risk of it harming them.

Please email us at hello@julianamadethis.com with your full name, address and order number and we will look into that for you.

If you love our brand, and are looking to collaborate, please send us an email with your Social Media profiles and tell us why you would like to work with our brand.

Yes! Pop us a message and we can create anything you would like.

Absolutely! Every item I send will have a CLP label attached to the product.

CLP is a legal requirement for all scented wax products sold. It lists any allergens that maybe in your wax. The allergens may be different for every scent. There is also the precautionary statements listed on this label. These labels are needed in case of an allergic reaction or in case the wax is accidentally ingested; Its there so your health professional can refer to what allergen is in the melt so they can provide appropriate care. Our number is also listed on these labels in case the health professional needs any further information.

We use 100% soy wax in our products

Yes! We only source our mica from ethically sourced manufacturers. Our mica is also vegan friendly, natural and 100% cruelty free.

Yes! All of our packaging is recyclable. We use PET plastic for our products, as well as packaging them with biodegradable boxes.

Firstly, we are so sorry about this! If your order has arrived damaged or is incorrect, please photograph what is wrong with your order and pop us an email at hello@julianamadethis.com and we will help you get this resolved.

Yes, we ship worldwide. The cost of delivery is automatically applied at checkout.

Absolutely! There is a local collection option at checkout and once your order is ready, I will email you with the collection address.

We hold onto local collection orders for 2 weeks after we have emailed you letting you know its ready to collect. If you do not collect within the two weeks then we automatically refund you and re-list the items purchased.

The time I need to prepare an order for shipping varies based on each product. For custom made items my processing time is 2-4 weeks. For ready to send products my processing time is 3-5 business days.

No! Frosting is actually a unique and natural effect of using vegetable waxes, especially soy. The wax is trying to return back to its natural form and as a result it begins to crystallize. It doesn't affect the performance of the candle in any way and also means your wax is 100% natural.