When will a product be back in stock?
We are an artisanal family run business. We aim to restock everything within two weeks but this may vary.
I forgot to use a discount code, can I use it after I have placed an order?
Unfortunately once an order has been processed we are unable to amend it. You can request to cancel the current order and place a new one, just email us at firstname.lastname@example.org.
Are your items safe to use around pets?
All of the fragrances we do are non-toxic. So providing they are burned out of reach of your animal there is no risk of it harming them.
Would you like to collaborate with me?
Do you do custom or personalised orders?
Are you CLP compliant?
Absolutely! Every item I send will have a CLP label attached to the product.
What is CLP?
CLP is a legal requirement for all scented wax products sold. It lists any allergens that maybe in your wax. The allergens may be different for every scent. There is also the precautionary statements listed on this label. These labels are needed in case of an allergic reaction or in case the wax is accidentally ingested; Its there so your health professional can refer to what allergen is in the melt so they can provide appropriate care. Our number is also listed on these labels in case the health professional needs any further information.
What wax do you use for your products?
We use 100% soy wax in our products
Is your mica reasponsibly sourced?
Yes! We only source our mica from ethically sourced manufacturers. Our mica is also vegan friendly, natural and 100% cruelty free.
Is your packaging recyclable?
Yes! All of our packaging is recyclable. We use PET plastic for our products, as well as packaging them with biodegradable boxes.
Who do you ship with?
We ship with Royal Mail 48h.
I haven't received my order, what should I do?
Please email us at email@example.com with your full name, address and order number and we will look into that for you.
Can I track my order?
No at the moment as we use Royal Mail 48 and free delivery so in order to reduce our costs tracking is not an option at the moment.
My order has arrived damaged/incorrect, what should I do?
Firstly, we are so sorry about this! If your order has arrived damaged or is incorrect, please photograph what is wrong with your order and pop us an email at firstname.lastname@example.org and we will help you get this resolved.
Do you ship outside the UK?
Yes, we ship worldwide. The cost of delivery is automatically applied at checkout.
I live nearby, can I collect?
Absolutely! There is a local collection option at checkout and once your order is ready, I will email you with the collection address.
I forgot to pick up my local collection order, what should I do?
We hold onto local collection orders for 2 weeks after we have emailed you letting you know its ready to collect. If you do not collect within the two weeks then we automatically refund you and re-list the items purchased.
What is your processing time?
The time I need to prepare an order for shipping varies based on each product. For custom made items my processing time is 2-4 weeks. For ready to send products my processing time is 3-5 business days.
My melt/candle looks frosted. Is it defective?
No! Frosting is actually a unique and natural effect of using vegetable waxes, especially soy. The wax is trying to return back to its natural form and as a result it begins to crystallize. It doesn't affect the performance of the candle in any way and also means your wax is 100% natural.